Frequently Asked
Questions

Creating an arenaus account is quick and straightforward. Click the arenaus Login link in the navigation menu and select the registration option. You will need to provide a valid email address, create a secure password, and enter your date of birth to confirm you are 21 years of age or older — as required by Philippine gambling regulations. Once your basic details are submitted, you will receive a verification email. Click the link in that email to activate your account and you are ready to play.

The minimum age to register and play on arenaus is 21 years old. This is a strict requirement under Philippine law governing online gambling and casino-style gaming. arenaus verifies the age of all players during registration and may request additional proof of age — such as a government-issued ID — at any time. Accounts found to belong to players under 21 will be immediately suspended and any funds returned.

No. Each player is permitted to hold only one arenaus account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any winnings forfeited. If you have forgotten your login details, use the password reset function on the login page rather than creating a new account.

arenaus is required to verify the identity of all players before processing withdrawals. To complete KYC (Know Your Customer) verification, log in to your account and navigate to Account Settings > Verification. You will need to upload a clear photo of a valid government-issued ID (such as a Philippine passport, SSS ID, UMID, or driver's licence) and a recent proof of address. Verification is typically completed within 24 hours. Players in Manila, Cebu, Davao, and other major cities can use any nationally recognised Philippine ID.

If you have forgotten your password, go to the arenaus Login page and click Forgot Password. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you are still having trouble, contact our support team at support@arenaus.org and we will assist you.

arenaus supports the most popular payment methods used by Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP / ₱), so there are no currency conversion fees for local players. We are constantly working to add more payment options to make banking on arenaus as convenient as possible for players across the Philippines.

Deposits via GCash and PayMaya are processed instantly — your arenaus balance is updated in real time as soon as the transaction is confirmed. Deposits via BPI, BDO, and Metrobank bank transfers may take up to 30 minutes during business hours, and up to a few hours during weekends or public holidays. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number.

To withdraw your winnings, log in to your arenaus account and go to Cashier > Withdraw. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Please note that your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawal processing times vary by method — GCash and PayMaya withdrawals are typically processed within a few hours, while bank transfers may take 1–3 business days.

Yes. arenaus has minimum and maximum withdrawal limits that vary by payment method. As a general guide, the minimum withdrawal is ₱100 for e-wallets (GCash, PayMaya) and ₱500 for bank transfers. Maximum daily withdrawal limits apply and are displayed in the Cashier section of your account. Players who have completed enhanced verification may be eligible for higher withdrawal limits. Contact support for details specific to your account.

Withdrawals may be delayed or declined for several reasons: your KYC verification may be incomplete or pending review; you may have an active bonus with outstanding wagering requirements; the withdrawal amount may exceed your daily limit; or our security team may have flagged the transaction for a routine review. In all cases, arenaus will notify you by email. If you believe your withdrawal has been incorrectly declined, please contact our support team with your withdrawal reference number and we will investigate promptly.

arenaus offers a welcome bonus to all newly registered players who make their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page of your account after registration. Welcome bonuses on arenaus are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus funds a set number of times before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games on arenaus may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes. If you have claimed a bonus but no longer wish to complete the wagering requirements, you can forfeit the bonus through your account's Bonus Management section. Please note that forfeiting a bonus will also remove any winnings generated from that bonus. Your real-money balance will remain unaffected. If you prefer to play without bonuses, you can opt out of all promotional offers in your account settings — this is also available as part of our responsible gaming tools.

arenaus offers a wide variety of games to suit every type of Filipino player. Our game library includes online slots, bingo, keno, Lucky Neko, and a full live casino with real dealers streaming in real time. We also offer sports betting covering PBA, NBA, UFC, boxing, and other popular events. All games are accessible directly from your browser — no app download required — making arenaus ideal for mobile players across the Philippines.

Yes. All games on arenaus use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our live casino games are streamed from professional studios with real dealers and physical equipment, providing full transparency. arenaus is committed to fair play and operates under applicable gaming regulations for the Philippines market.

Absolutely. arenaus is fully optimised for mobile play. Whether you are using an Android or iOS device, you can access the full arenaus game library directly through your mobile browser — no app download needed. The site is designed with Filipino mobile users in mind, prioritising fast loading times and smooth gameplay even on standard mobile data connections. Simply visit arenaus.org on your phone and log in to start playing.

arenaus provides a comprehensive set of responsible gaming tools available to all players through their account settings. These include deposit limits (daily, weekly, monthly), session time limits, loss limits, reality checks, cool-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are accessible immediately from your account. We encourage every arenaus player to use these tools proactively — not just when problems arise. For more details, visit our Responsible Gaming page.

To self-exclude, log in to your arenaus account, go to Account Settings > Responsible Gaming > Self-Exclusion, and choose your exclusion period. Options range from 6 months to permanent exclusion. Once activated, your account is suspended immediately and you will not receive any marketing communications from arenaus during the exclusion period. Self-exclusion cannot be reversed until the chosen period has fully elapsed. If you cannot access your account, contact our support team directly at support@arenaus.org.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) operates responsible gaming programmes and a national self-exclusion registry. The National Center for Mental Health (NCMH) provides a 24/7 crisis hotline for mental health support. Gamblers Anonymous Philippines runs free peer support groups in Metro Manila, Cebu, Davao, and other cities. arenaus's own support team is also available 24/7 at support@arenaus.org to help you activate any protective tool on your account.