At arenaus, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information.
A plain-language summary of our key privacy commitments. The full legal text follows below.
Every piece of data transmitted between your device and arenaus is protected by bank-grade SSL/TLS encryption. Your personal details, payment information, and account credentials are never sent in plain text.
You have the right to access, correct, and request deletion of your personal data held by arenaus. Submit a request to our support team at any time and we will respond within the timeframes required by applicable law.
arenaus does not sell your personal data to third parties for marketing or advertising purposes. We share data only where required by law, or with trusted service providers who help us operate the platform under strict confidentiality agreements.
Payment details processed through GCash, PayMaya, BPI, BDO, and Metrobank are handled by certified payment processors. arenaus does not store full card or e-wallet credentials on our servers.
We are clear about why we collect each type of data. We collect only what is necessary to operate the platform, verify your identity, process payments, and comply with our legal obligations under Philippine law.
arenaus retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years after account closure for regulatory compliance.
This Privacy Policy is issued by arenaus ("arenaus," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at arenaus.org. arenaus is operated for the Philippines market and is committed to protecting the privacy and personal data of all users of the Platform.
For the purposes of this Privacy Policy, arenaus acts as the data controller in respect of the personal data of registered players and visitors to the Platform. This means that arenaus determines the purposes and means of processing your personal data.
This Privacy Policy applies to all personal data collected through the arenaus website, mobile platform, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions, which govern your use of the Platform.
arenaus collects the following categories of personal data from players and visitors:
arenaus collects personal data through the following means:
arenaus uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, Contact |
| Identity verification (KYC/AML compliance) | Identity, Financial |
| Processing deposits and withdrawals | Financial, Identity |
| Providing and improving Platform services | Usage, Technical |
| Fraud detection and prevention | Technical, Financial, Identity |
| Customer support and dispute resolution | Identity, Contact, Communications |
| Responsible gaming monitoring | Usage, Financial |
| Regulatory compliance and reporting | Identity, Financial, Usage |
| Marketing communications (with consent) | Contact, Usage |
| Platform security and technical maintenance | Technical |
arenaus processes your personal data on the following legal bases:
arenaus does not sell your personal data. We may share your data with the following categories of recipients only where necessary and under appropriate safeguards:
We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platforms. All service providers are bound by contractual obligations to process your data only on our instructions and to maintain appropriate security measures.
arenaus may disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies where required to do so by applicable law, court order, or regulatory direction. This includes disclosures required under Philippine anti-money laundering legislation and gaming regulations.
We may share data with fraud prevention agencies and industry bodies to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct. Information shared with fraud prevention agencies may be accessed by other organisations to perform similar checks.
In the event of a merger, acquisition, or sale of all or part of arenaus's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
arenaus uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The following types of cookies are used:
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
arenaus retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
After the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
arenaus implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While arenaus takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, arenaus will notify you and the relevant regulatory authorities in accordance with applicable law.
Under applicable Philippine data protection law, you have the following rights in respect of your personal data held by arenaus:
To exercise any of these rights, please contact our support team. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.
The arenaus Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gambling regulations. arenaus does not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you believe that a person under 21 has registered for an arenaus account, please contact our support team immediately so that we can investigate and take appropriate action.
arenaus primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, arenaus ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to apply equivalent data protection standards.
By using the arenaus Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines where data protection laws may differ from those in your home jurisdiction.
The arenaus Platform may contain links to third-party websites or services. This Privacy Policy applies only to the arenaus Platform and does not cover the privacy practices of any third-party websites. arenaus is not responsible for the content or privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
arenaus reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The updated Privacy Policy will indicate the date of the most recent revision at the top of this page.
Your continued use of the arenaus Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Privacy Policy, you must stop using the Platform and may close your account in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way arenaus handles your personal data, please contact our Data Protection team. We are available 24 hours a day, 7 days a week, Philippine Standard Time.
Email: support@arenaus.org
Please note that the email address above is provided as plain text for reference. For the fastest response, we recommend using the live chat feature available on the arenaus Platform. We aim to respond to all privacy-related enquiries within five (5) business days.
Have questions about how we handle your data? Our support team is available 24/7. You can also review our full Terms & Conditions for more details on your rights as an arenaus player.